REPUTABLE SERVICE

As members of the National Air Duct Cleaning Association (NADCA) and the Better Business Bureau, we can guarantee that every Mr. Duct Air Duct Cleaning technician is an expert professional. Every service is reviewed with the customer at the home through a live-feed video inspection and a two page report detailing the cleaning.

 

Unfortuanetly, there are many companies that are not as thorough. These companies often offer low-prices coupons and attempt to up-sell services and products at the home. The following news article details the deceptive practices of these companies.

 

In order to avoid inviting inadequate air duct cleaning companies into your home, follow these tips:

 

  • Use the NADCA Residential Cleaning Checklist as you call around- if an air duct cleaner is not including a component of the checklist for their price, you can be sure to see an up-sell at the home!

 

  • Be sure that the air duct cleaner you choose utilizes proper tools and equipment. Many companies will use leaf blowers, shop vacuums, and other equipment not designed for air duct cleaning in your home. Be sure to ask the name of the tools used and if the vacuum is portable or not.

 

  • Avoid companies that use sanitizer as a selling point or product- the Environmental Protection Agency (EPA) has found that sanitizer sprayed through ductwork has caused adverse health affects and does NOT recommend sanitizing services.

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OTHER HELPFUL LINKS

FAQ'S

ALLERGENS

ENERGY SAVINGS

SANITIZING

AVOIDING "DIRTY" AIR DUCT CLEANERS

WHAT IS AIR DUCT CLEANING?

DIRTY DUCTS AND INDOOR AIR QUALITY

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Blow-And-Go Air Duct Cleaners:

Scam Alert: Avoid "dirty" duct cleaners

By: Consumer Reports.Org
 
The scenario: You get a flyer in the mail from a company offering to clean the air ducts at your home for only $99. Intrigued by the low price, you contact the company and set up an appointment.

When the company arrives at your house, the rep tries to sell you on a bunch of other services, including carpet cleaning or mold remediation, to improve the air quality inside your home. If you don’t bite at these invoice-increasing items, he gives your ducts a cursory cleaning before moving on to the next mark somewhere in your area.

That lowball offer should have been a red flag to avoid that firm. A reputable company will charge $400 to $1,000 to clean the ducts in a typical 2,000-square-foot house, says the National Air Duct Cleaners Association (NADCA). A quality job should take two pros, who’ll use specialized tools, about 8 to 15 hours to complete.

Even more important to know is that there’s no proof that cleaning ducts prevents health problems, according to the U.S. Environmental Protection Agency. Nor do studies conclusively show that dirty ducts increase levels of airborne particulates in a home. Still, there are times when you should get your ducts cleaned:

 • Have the ductwork cleaned if it contains visible mold buildup or has debris coming out of supply registers, or if the ducts are infested with vermin. Check for problems by removing the registers and shining a flashlight into the ductwork.


• Consider having your ductwork professionally inspected if someone in your home is suffering from unexplained allergies or illness. Before you do that, however, a doctor should rule out other causes.

To find a reputable duct cleaner, get referrals from the company that services your furnace. You’ll also find NADCA member contractors in your area on the association's Web site. Before you sign a contract, ask for evidence of contamination, including a lab report if mold is a concern. And be sure the company cleans the entire HVAC system, including the ducts, heat exchanger, and air handler.

After the work has been completed, insist on a thorough visual inspection—all components of the HVAC system should be free of visible dust and debris. A top-shelf pro might even use remote photography to show you the clean ducts.





ABOUT THE AUTHOR:

Consumers Union (CU) is an expert, independent, nonprofit organization whose mission is to work for a fair, just, and safe marketplace for all consumers and to empower consumers to protect themselves. The organization was founded in 1936 when advertising first flooded the mass media. Consumers lacked a reliable source of information they could depend on to help them distinguish hype from fact and good products from bad ones. Since then CU has filled that vacuum with a broad range of consumer information. To maintain its independence and impartiality, CU accepts no outside advertising and no free samples and employs several hundred mystery shoppers and technical experts to buy and test the products it evaluates.

 

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