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* They arrived right on schedule, were clean and courteous! The receptionist gave us all the information, and got our schedules together for a next day appointment! I would use them again for sure!
- Trey L. in Batavia, IL *
* I scheduled the appointment with Tom for a particular day so that I could bundle a number of service calls. I was able to make the appointment when I needed to on that particular day. I was a bit anxious after reading reports about having to cut holes in the ductwork, but Tom assured me that with my condo (vs. house), this was not necessary. I received several discounts for using company coupons from their website and the 10% off from Angie's List membership. I really appreciated the fact that the company allowed me to use multiple coupons for various services, this is unusual, to say the least. Tom was very polite, answered all of my questions, and helped me set up the appointment.
Mario and Melvin handled the air duct cleaning, dryer vent, and furnace check and cleaning. Brian handled the A/C check. They were on time, very polite, and even took their shoes off before coming in. They went to work setting up their equipment. They were able to park in the lot behind my building and set up the equipment they needed for duct cleaning. They covered all of my hardwood floors and even used corner guards so as not to scratch up the walls with the funnel and hose. Very impressive!!! Mario cleaned all of the vent covers, supply and return, and put them all back with no problems. He also answered my questions while he and Melvin were working. They cleaned the dryer vent, checked the furnace, changed the filter and Marion advised me on types of furnace filters to buy. He made sure to tell me that Brian (who handles A/C) was on his way while they were finishing up. We did do a before and after with the ducts and afterward, the inside metal looked new. They cleaned up after themselves. Mario and Melvin did a great job for me.
Brian checked all of the parts on my A/C unit (it's on the roof of the building, and getting up there is like climbing the Himalayas), checked for coolant, etc. As an added bonus, he even explained to me how to reset the change filter message on the thermostat, which has been blinking since I moved in. I had no clue how to do it myself, so I was very grateful that Brian took the time to explain it to me. He also advised me on how to set the Humidifier for different seasons, and best of all, informed me that there was a water filter in the Humidifier that needed to be changed every year. Again, I had no clue! He showed me how to open the cover, take out the filter, change it, and put the cover back on.
The guys were very polite, very helpful, and very considerate while working in the house. Things were somewhat crazy as I have two dogs, the phone kept ringing, and I had other service people coming and going while they were working, so their patience while they were doing their work was very much appreciated.They did a great job and I would recommend them to other Angie's List members.
THANK YOU Tom, Mario, Melvin, and Brian!!!!!
- "Donna Kellogg in Chicago, IL *
* Great customer services! We asked annual AC check up. Very efficient and kind.
- Miho in Naperville, IL *
* They have fair prices and it's all done up-front when you call to make the appt. as mentioned on their website. They included the dryer vent cleaning in our price as well, which was nice. The receptionist (Evelyn) took the time to answer all my questions on the phone and the technicians (Caesar and one other tech) were very professional. They even gave us some tips on how to get the most efficiency out of our system! Great experience overall.
- Jerry B. in Darien, IL *
* Excellent Job by Mr. Duct: Furnace Cleaning. Very easy to set up an appointment. They were right on time. The technician, Brain was very polite and professional. Job well done and very cooperative. I highly recommend Mr. Duct. They followed up on the service the next day, which was great. Over all excellent service.
- Arun in Palatine , IL *
* My wife and I bought a condo recently. First time home buyers. I was pumped to finally be able to confront the challenges of home-ownership...until they exceeded my abilities. The A/C died after about a month. Middle of July, 90 degrees and up. After doing some initial investigation myself I had discovered the evaporator coil was freezing up. I eliminated a few possible causes (dirty filter, dirt blocking the coil fins, busted compressor) I found I had reached the limit of what I could do with my skills and the tools on hand. I found Mr. Duct online. The reviews were pretty good, and it seemed like they weren't a big enough company that my business would be taken for granted or get lost in piles of paperwork. (I'm suspicious of large companies. Just how I am. don't judge me.) Called on Wednesday afternoon to see if they could drop by on Friday. They gave us a window of 12-2. I got a call before 2 saying the tech had run into some difficulties on a previous job and was running a little behind. Not thrilled, but these things happen. 2:30 and the tech was there. He checked the system, said the freon was low, charged the system, and said to let them know if performance dropped off later in the season because that could indicate a leak. Problem solved. A few hours later and my place is an ice box. Excellent! So, yeah, they were a little late, but the fix was fast and they checked in with me a few weeks later to see how things were going. I am Mr. Happy Guy.
- Davis in Chicago, IL *
* I would happily recommend Mr. Duct. The technicians were prompt, respectful of our home and were very careful not to drag or pull their heavy equipment on our wood and marble floors. They took all our dust with them. I had an excellent nights's sleep knowing I wasn't breathing furnace dust. I will hire them again next year.
- Cathy F. in Des Plaines, IL *
* I spoke to the owner on the phone and he gave me great advice on whether I would need my ducts cleaned or not. He took me through the EPA and NADCA website for information. I decided to get my ducts cleaned after taking pictures with my camera of my ducts and the technicians that came out were very helpful and knowledgeable. They even moved a vent for me. Highly Recommended!
- Adriana H. in Elmwood Park, IL *
* This company was given to me by a neighbor who had done all the due diligence/price comparisons etc. and I knew that if this company could satisfy that particular neighbor that I would be in good hands both in terms of price and service. They actually exceeded my expectations. Professional from start to finish, from placing the order, scheduling, rescheduling, receiving a confirming call the day prior, on time the day of service, technician (Ivan) was awesome and I never felt as if he was rushing to get to his next job, and a follow up call to make sure everything went o.k.. I'll certainly recommend Mr. Duct to other neighbors.
- Bini M. in Hanover Park, IL *
* The guys came out right on time and took great care not to get the carpet dirty as they cleaned the vents. Explained everything before they started. Really did a good job and I felt it was well worth the cost to get them cleaned. The house is over 30 years old and it had never been done. The dust accumulation was unbelievable. Very good job and would recommend them to you for this type of service.
- Howard F. in Homer Glen, IL *
* We are extremely pleased with Mr. Duct Air Duct Cleaning and highly recommend them for duct cleaning. We were very impressed by your staff and their clean and efficient work and friendly attitude. Lisa in the office and Charles and Ivan, the techs, were all wonderful to work with. We definitely recommend Mr. Duct Air Duct Cleaning. When I woke up the next morning I was not sneezing and blowing my nose for the first 10 minutes after getting up. After the first day I have already noticed how much less dust there is in our house. ABSOLUTELY A 5 STAR COMPANY!
- Roger F. in Des Plaines, IL *
* Whoever you go with make sure they are NADCA certified. It makes a huge difference. The folks from Mr. Duct were about as good and as professional as they come. From Lisa the office manager who booked the appointment to the guys who did the job, all top notch. You couldn't even tell they were here after they finished and you could eat off the inside of my ducts. Cost a little more, but you get what you pay for.
- Gigi Y. in Homer Glen, IL *
* it's February and I just had Mr. Duct clean my ducts and furnace fan. The techs, Charles and Ivan, were professional in the delivery of their service. They use the care you would want of your home. This is a company to be trusted and used.
- George B. in Darien, IL *
* This is my 2nd time using Mr. Duct and they are my go-to for spring A/C cleaning as well as fall furnace servicing/cleaning. Always on time, friendly and knowledgeable technicians. Reliable and trusted service.
- Jolene in Orland Park, IL *
* Top Notch Service: Furnace Repair and Air Ducts. Mr. Duct thoroughly impressed me. I will be a life-long customer. They came to my rescue after a different company over-quoted and advised me it was OK to continue running an un-safe furnace. Mr. Duct's technician was prompt, professional and did a wonderful job. I paid what I was quoted - which, but the way, was half what the other company was going to charge for the same job. I was so pleased I immediately scheduled Mr. Duct to come back out and clean my air ducts. Again I was impressed with the prompt, pleasant, professional, efficient technicians who did a stellar job. I'll be calling on Mr. Duct again this spring to service my air conditioner. it's so refreshing to find a company that operates with integrity. Many Thanks!
- Carolyn in Crystal Lake, IL *
* I didn't realize how air duct companies can rip you off until I hired Mr. Duct. I had my ducts cleaned 10 years ago, but they didn't do a very good job. These folks did and showed me how the other guys cut corners. Last time I couldn't tell the difference. This time.. Wow... the fan is running so much better than I dropped the temperature significantly. Hire them! they're worth it.
- Victor M. in Hanover Park, IL *
* The service technicians were both thorough and professional with their work. We had completed construction repairs on our house and needed to remove dust and debris from the duct work. Several weeks after the cleaning was complete I noticed some insulation fiber and debris around the main coils, so I called Mr. Duct for further assistance. Within the week the problem was addressed, and I was very satisfied with the overall experience.
- Warren V. in Des Plaines, IL *
* Our experience with the Mr. Duct staff could not have been better - Evelyn really went through the air duct cleaning process with us on the phone and her co-worker Lisa, who set-up our service on a call back, had someone out to our house the next day. The technicians were great as well - they really made sure that we understood what was happening during the cleaning, pausing frequently to ask for permission to enter rooms, etc. This company's politeness knows no bounds - Lisa even called us back for a follow-up to make sure we were satisfied. If you're looking for a duct cleaner, call Mr. Duct.
- Riley B. in Homer Glen, IL *
* Furnace, Duct cleaning and dryer vent cleaning. The crew was excellent, arrived on time, took their time. Explained everything they were doing. I will definitely use them again. And Recommend them to Friends.
- Henry in Glenview, IL *
* The air duct cleaning service went off with a hitch. We were pleased with the overall quality of the service.
- Lily G. in Darien, IL *

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